Carpet Cleaners Greenwich Privacy Policy

This Privacy Policy explains how Carpet Cleaners Greenwich collects, uses, stores, and protects personal data relating to customers and prospective customers in the Greenwich area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

By using our services, booking an appointment, or contacting us, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all customers and service users of Carpet Cleaners Greenwich within our service area.

Who We Are

Carpet Cleaners Greenwich is a local carpet and upholstery cleaning service provider operating in the Greenwich area. For the purposes of applicable data protection laws, we act as the data controller for the personal data we collect and process about you in connection with our services.

Personal Data We Collect

We collect and process different types of personal data, depending on how you interact with us and the services you use. The categories of data we may collect include:

Identification and contact details: name, address, property access details, and basic contact information such as your preferred method of contact.

Booking and service information: dates and times of appointments, service history, details of the services requested, and any special instructions you provide.

Payment information: limited payment-related details required to process your transaction. Where we use external payment processors, we do not receive or store full card details, but we may receive confirmation of payment, partial card information such as the last digits, and transaction references.

Communication data: information you provide when you contact us by phone, through online forms, or by other written communication, including enquiries, complaints, and feedback.

Technical and usage data: basic technical information relating to your use of our online services, such as device type, approximate location, and activity logs, collected through standard website technologies and server logs, where applicable.

How We Collect Your Data

We collect personal data directly from you when you request a quote, book a service, communicate with us, or provide information during a visit to your property. We may also collect personal data when you use our website or any online booking forms we provide.

In some cases, we may receive personal data about you from third parties, such as booking platforms or property managers who arrange services on your behalf. In such instances, those parties should ensure they are entitled to share your information with us, and we treat that information in accordance with this Privacy Policy.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Contract: to take steps at your request before entering into a contract, and to perform our contract with you, such as arranging and delivering carpet cleaning services and processing your payments.

Legal obligation: to comply with legal and regulatory requirements, such as tax, accounting, and consumer protection laws.

Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. These interests include managing our relationship with you, improving our services, managing our business operations, keeping records, and handling enquiries or complaints.

Consent: where you have given clear consent for us to process specific personal data for a particular purpose, for example, where required for certain forms of marketing. Where we rely on consent, you may withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our services, including processing bookings, attending your property, and completing requested cleaning work.

To communicate with you regarding appointments, service confirmation, rescheduling, cancellations, and follow-up information.

To process payments, issue invoices and receipts, and manage any related queries or disputes.

To respond to your enquiries, feedback, or complaints, and to provide customer support.

To maintain accurate business and financial records, manage our accounts, and comply with legal and regulatory obligations.

To improve our services, operations, and customer experience, including through internal analysis and quality monitoring.

To send non-intrusive service-related messages or information where this is in our legitimate interests and relevant to the services you have received or requested.

Data Sharing and Processors

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These may include:

IT and system support providers who host or maintain our digital systems and communication tools.

Payment processing services that handle transactions and related payment confirmations.

Accountants and professional advisors who help us meet legal and financial requirements.

External booking or scheduling platforms that support our appointment and diary management.

Each processor is only permitted to use your personal data in accordance with our instructions and only for the purposes described in this Privacy Policy. We require all processors to implement appropriate technical and organisational measures to safeguard your data.

We may also share personal data where required by law, for example with regulatory or law enforcement authorities, or where necessary to establish, exercise, or defend legal claims.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, regulatory, or reporting obligations. The length of time we retain data depends on the type of information and the reasons for its collection.

In general, we will retain core customer and booking records for a period aligned with applicable limitation periods for legal claims and statutory record-keeping requirements, particularly in relation to tax and accounting regulations. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include secure storage, restricted access to personal data, and appropriate internal policies and staff guidance.

While we strive to protect your personal data, no system can be completely secure. We therefore cannot guarantee absolute security of your data, but we are committed to acting promptly to address any suspected data security incident.

Your Data Protection Rights

As a data subject under data protection law, you have certain rights in relation to your personal data. These rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how we process it.

Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent where that was the sole basis for processing.

Right to restriction: You may request that we restrict our use of your personal data in certain situations, such as while we consider a request to rectify or erase your data.

Right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit it to another controller where technically feasible.

Right to object: You have the right to object to our processing of your personal data based on our legitimate interests, including for certain types of direct marketing. We will stop such processing unless we have compelling legitimate grounds to continue or where it is required for legal claims.

Right to withdraw consent: Where we rely on your consent to process specific personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.

International Data Transfers

Where we use service providers located outside the United Kingdom or European Economic Area, we will ensure that any transfer of personal data is subject to appropriate safeguards as required by data protection law. These safeguards may include the use of standard contractual clauses or reliance on other legally recognised mechanisms to ensure that your data remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or service offerings. Any updated version will apply from the date it is made available. We encourage you to review this policy periodically so that you remain informed about how we protect your personal data.

Contact and Queries

If you have any questions about this Privacy Policy or how we process your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our main customer communication channels and service materials. We will respond to your request as soon as reasonably practicable and in accordance with data protection law.